Frequently Asked Questions

General Questions

What is Jewelry Buddha?

Do you offer wholesale prices?

How to use red string?

Can I wear multiple bracelets in one hand?

Should I wear my left hand or my right hand?

Products & Care Instructions

How can I customize engraving products?

If my bracelet broke, can I restring it?

How do I take care of my jewelry?

How can I clean the bracelet or something?

Shopping & Discounts

How do I place an order?

I tried to use a discount code and it didn't work?

Can I make changes to my order after placing it?

How do I cancel my order?

I made a mistake with my address

Shopping & Discounts

What methods of payment do you accept?

Can I get a price adjustment on my item?

Why did the price change on checkout?

Do I have to pay import taxes/duties on an international order?

Will I be charged Sale tax on my order?

My payment was declined - What should I do?

Shipping, Tracking & Delivery

Do you ship internationally?

How to track my order?

How long does it take for an order to arrive?

I received a tracking number but it hasn't been updated-What should i do?

Will my order be shipped in one package?

The package is being delivered by the carrier but I wasn't at home, what should I do?

I haven't received my items - Whom should I contact?

Why is my order late?

Returns & Exchanges

How do I return my order?

The item I received doesn't look like the picture on the website.

My item is broken.

My tracking shows my package is being returned to sender - What should I do?

I received the item but I don't like it